FAQ
Frequently Asked Questions (FAQ)
Welcome to the Stone & Lark FAQ page. Below you’ll find answers to the most common questions from our customers. If you need further assistance, feel free to contact our support team - we’re here to help.
Orders & Payments
What payment methods do you accept?
We accept a wide range of secure payment options, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
You can also use express checkout methods such as Apple Pay, Google Pay, and Shop Pay. Klarna is available for flexible payment plans where applicable.
All payments are processed securely using encrypted checkout systems.
Can I modify or cancel my order after placing it?
We begin processing orders shortly after they are placed to ensure fast delivery.
If you need to make changes or cancel your order, please contact us immediately at mystoneandlark@gmail.com
While we’ll do our best to assist, we cannot guarantee changes once the order has been processed.
Is my payment information safe?
Yes. Our store is powered by Shopify, which uses industry-standard security protocols and is fully PCI compliant.
We do not store any card details on our servers.
Do you include any free gifts with orders?
From time to time, we may include complimentary items with selected orders as part of promotional campaigns. Availability may vary and is subject to change.
Shipping & Delivery
How long does delivery take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- United States: 7–14 business days
- International: 5–14 business days
Please note that delivery times may vary depending on location and external factors.
How much does shipping cost?
We offer simple, fixed-rate shipping:
- United States: $5.99 USD
- International: $6.99 USD
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number.
You can use this number on our Track Order page. Tracking updates may take 24–72 hours to appear.
What if my package is lost or arrives damaged?
If your order is lost in transit or arrives damaged, please contact us at mystoneandlark@gmail.com with your order number and relevant details (photos if applicable).
We will review the case and arrange a replacement or refund where appropriate.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date of delivery.
To qualify for a return:
The item must be unused and in original condition
All original packaging and tags must be included
Proof of purchase is required
For full details, please refer to our Refund Policy.
How do I initiate a return?
To start a return, contact our support team at mystoneandlark@gmail.com
Please do not send items back without prior approval. Once your request is accepted, we will provide return instructions.
Who covers return shipping costs?
If the issue is due to our error (damaged, defective, or incorrect item), we will cover return shipping
For all other returns, the customer is responsible for return shipping costs
Do you charge restocking fees?
No — we do not apply any restocking fees.
When will I receive my refund?
After receiving and inspecting your return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within up to 10 business days. Processing time may vary depending on your bank.
General Questions
Where is Stone & Lark based?
Stone & Lark is operated by NMKCOMMERCE LTD, a company registered in the United Kingdom.
- Registered Address: 71–75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom
- Company Number: 17160407
How can I contact customer support?
You can reach us via:
- Email: mystoneandlark@gmail.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)